Ordering Information

Orders

Please see our Sales section for information regarding order placement.

There is a $50 minimum on all orders.

Purchase Order Requirements

Purchase orders must include the following:

  • Billing address
  • Shipping address
  • End user’s name, address, department and contact information (phone, fax, e-mail, etc.)

Please note that purchase orders with price discrepancies must be modified by the purchaser before they can be processed and confirmed.

Pricing

Prices are in U.S. Dollars, F.O.B. Farmingdale, New York, USA. Prices are subject to change without notice, but not after acceptance of customer order. All official quotations are valid for 60 days. Domestic pricing applies within the USA, Canada, and Mexico; export pricing applies to customers wherever ALA has no official dealer.

Cancellations

Items built to customer’s specific specifications may not be cancelled.

Discounts

Discount depends on the volume of purchase order and must be requested. You may combine with a colleague to take advantage of a quantity discount. Discount applies only if the payment terms are fulfilled.

   ALA items costing over $1,000    10% on 2 +
   Patchmaster, Fitmaster    20% on 2rd copy
25% on 3rd +
   All Narishige items over $1000    5%

All other requests for discounts will be considered on an individual basis.

Payment Terms

Domestic:  Net 30 days for established customers. To establish an account, submit bank and three trade references. ALA reserves the right to limit credit terms. All past due accounts are subject to a 1.5% per month late payment charge.

International: Payments must be made in U.S. currency. Confirmed payment is required on some international orders. Payments are by wire transfer or Irrevocable Letter of Credit (L/C) confirmed by correspondent bank in New York. L/C’s are payable upon presentation of documents. A $20 wire transfer surcharge will be added to the invoice. An L/C payment requires that all banking charges, both inside and outside the issuing country, are charged to the account of the applicant. L/C’s must be valid for a minimum of 120 days. If payment is made by Irrevocable Letter of Credit (L/C), then a $375 surcharge applies.

Shipping

Shipments within the continental U.S. are via UPS Ground Service unless otherwise specified on the purchase order. International shipments are sent via ALA’s choice unless otherwise stated on the purchase order. All shipments are insured at $0.50 per $100 of value. Shipping, insurance, and handling charges will be prepaid and added to invoice unless other terms have been prearranged. All shipments are F.O.B. Farmingdale, New York.

Service and Returns

Contact our service department for consultation. Service is available at the factory. If one of our representatives authorizes a return for repair, you must then print and fill out this form and send it in with the item(s). Labor charges for out-of-warranty repairs are $120 per hour (plus parts and shipping). If the product is diagnosed to be free of defect, an evaluation charge of $ 75.00 may apply. Items ordered in error may be returned subject to a 15% handling charge within 30 days after date of shipment. All shipping and insurance charges for non-warranty returned items are the responsibility of the customer. (See Warranty section for limited exception applicable to warranty returns). Credit for returned merchandise is subject to inspection and acceptance.

Damaged Items

Shipments with obvious damage should be noted on the shipper delivery slip and reported to ALA within 5 days after delivery. Retain damaged containers for insurance claim.

Shortages

Items received should be inspected upon receipt and any shortages must be reported within 5 days of shipment date.

Technical Support

Technical support for ALA (software and hardware products) is free for registered users. Technical inquiries from prospective users are welcome. The company reserves the right to cease providing maintenance, parts and technical support 5 years after a product is discontinued. Technical support for old versions of software products may cease 12 months after they are upgraded or discontinued.

Warranty

The following warranty replaces all other warranties, expressed or implied, and all other warranties, including warranties as to merchantability or fitness, are expressly excluded.

a) SYSTEMS, PARTS AND LABOR: ALA Scientific warrants purchased equipment (except consumable supplies, cables, and DAD laptop controller) to be free of defects in material and workmanship under normal use and maintenance from the date of shipment for a period of one year (90 days in the case of (i) light emitting diodes and cathode ray tubes, and (ii) separately purchased replacement parts; and 120 days in the case of overhauled modules sold in exchange for similar non-functioning modules). Consumable supplies and cables are warranted to be free of defects in material and workmanship at time of shipment. Labor invoiced in connection with repairs performed at ALA’s facility is warranted for a period of 90 days from the date of shipment of the repaired equipment. Purchased equipment warranty terminates on transfer of title of the purchased equipment or any customer/user modifications to the ALA supplied product.

 b) LIMITATION OF REMEDY: ALA shall have no liability for any direct, incidental or consequential damages resulting from breach of warranty, from the breach of nonperformance of any term or condition hereof or from ALA’s actual or imputed negligence. ALA’s liability shall be limited (i) in the case of warranted equipment, to repairing or replacing (with a new component or one equivalent to new in performance) any component which ALA finds to be defective in material or workmanship, at ALA’s site (shipment to such facility to be prepaid by customer and to be reimbursed to customer if ALA finds the product to be defective in material or workmanship), and (ii) in the case of labor invoiced in connection with repairs, at ALA’s election, to correcting any workmanship which ALA finds to have been defective, or refunding to buyer the labor repair charges paid to ALA.

c) GEOGRAPHICAL LIMITATION: NONTRANSFERABILITY: INCONSISTENT LANGUAGE: In the case of equipment located outside of the 50 states, the District of Columbia and the Commonwealth of Puerto Rico which is returned ( in whole or in part) to ALA for warranty service, transportation costs incurred in such shall be at buyer’s expense. This warranty is not transferable and may not be supplemented or amended except in writing referring specifically hereto and signed by buyer and ALA. Without limiting the generality of the foregoing, any inconsistent language contained in requests for quotation, buyer’s purchase orders, shipping instructions or similar documents is specifically rejected by ALA.